BUNGALOW POLICY

Check-in and check-out

Check-in is from 2 pm. Check-out is by 10 am.
Early check-in and late check-out are free between 8 am and 5 pm whenever the house allows — just ask us in advance. If you arrive before your rooms are ready, you're welcome to leave your bags with us.
Check-in before 8 am or check-out after 5 pm is charged as a half day: 50% of that night's rate for the bungalow or wing you have booked.

Minimum stay

• 2 nights for any stay that includes a Friday or Saturday night on Peak & Holiday dates.

• 3 nights for any stay that includes a night between 24 December and 1 January.

• 1 night at all other times.

Prices

Room rates include GST at 18% and breakfast for every guest. Dining is priced separately, plus 18% GST.
Stays of 4 nights or more get 10% off the stay, on all dates.
A quote — the price and the hold on your dates — stands for 48 hours.

Payment

• Booking more than 30 days ahead: a 50% advance by bank transfer secures your dates. We hold the dates for 7 days after you accept the quote. The balance of the stay is due 30 days before check-in.

• Booking 8 to 30 days ahead: a 50% advance secures your dates, and the balance is due within 7 days of booking.

• Booking 7 days or less ahead: the full stay is paid when you book.

• Dining and any extras are settled at check-out.

Refundable security deposit

A refundable deposit of 10% of the stay (the room total, including GST — never the food) is paid by bank transfer, GPay or cash at or before check-in. It is returned at check-out once the house has been checked, less the cost of any damage. The deposit is kept separate from your bill: it cannot be set against dining or any other balance.

Cancellation and changing your dates

We understand that plans sometimes change.

• 30 days or more before check-in: a full refund, with nothing deducted.

• Less than 30 days before check-in: non-refundable, but everything you have paid is held as credit for a later stay. The credit is valid for 12 months from the original check-in date and cannot be used on Peak & Holiday dates (mainly April to June, mid-December to mid-January and some long weekends — we'll confirm the exact dates when you ask).

• No-shows and same-day cancellations: non-refundable and not eligible for credit.

• Changing your dates: free if you ask 30 days or more before check-in, subject to availability. A change inside 30 days is treated as a cancellation to credit.

Refunds, where they apply, are returned to the account you paid from within 15 working days.

Guests, children and staff travelling with you

The whole bungalow sleeps up to 15 guests: the South wing up to 8 and the North wing up to 7.
We have two cribs for children aged 3 and under, and a high chair, on request. A baby in a crib does not count toward the 15.
Drivers aren't accommodated at the bungalow, but your car can park with us, and we'll suggest a place close by for them to stay and eat.
Nannies and caregivers stay in our staff quarters, at ₹2,500 a day for their meals and room. Space is limited, so please tell us before you arrive.

Unregistered guests

Only guests checked in and registered with The Dunnottar Bungalow may sleep or stay overnight in the house.

Respect for other guests

If you have booked the North or South wing, there may be guests staying in the other wing. Please keep noise down, especially during sleeping hours.

Termination of stay

The Bungalow management reserves the right to end a guest's stay without notice if behaviour is unacceptable or likely to endanger or cause offence to others. Any outstanding charges must then be settled, and no refund is made.

Breakfast and dining

Breakfast is served from 9 to 11 am and is included for every guest. The menu changes daily but typically includes:

• Artisanal bread and locally sourced condiments

• Seasonal fresh fruit

• Eggs to order

• Coffee and tea

• One South Indian breakfast dish, rotating daily

Lunch is from 1 to 2 pm and dinner from 8 pm; the kitchen closes at 10 pm. Please send dinner choices 48 hours ahead (72 hours for the Bonfire & Barbecue Evening).

In-house cooking, catering and third-party services

Cooking in guest rooms is not permitted. Guests who wish to use the main kitchen are welcome to, with prior notice and subject to availability.
Third-party services — outside catering, private chefs, massages and similar — are not permitted on the property.

Housekeeping

Rooms are serviced between 10:30 am and 12:30 pm. If you'd prefer not to have your room cleaned on a particular day, please tell the Bungalow Manager. Please don't give tasks directly to the housekeeping staff, who work under the Bungalow Manager's direction.

Bed linen and towels

As part of our environmental policy, bed linen is changed between guests or every 5 days, and towels every 3 days — sooner if you ask, or if they need it.

Laundry

In-house laundry is available at an additional charge, and dry cleaning can be arranged. Please ask the Bungalow Manager for details and prices.

Wi-Fi

Free Wi-Fi throughout the house. The code is given at check-in.

Car parking

Free open-air parking on site for guests. Cars are parked at the owner's risk.

Pets

We don't accommodate pets.

Smoking

Smoking is not permitted inside the house or on the veranda, and never out of the windows. It is permitted in the garden only — please use the ashtrays.

Valuables, security and storage

Every bedroom has a free safe. Please lock your doors when you go out.
The management takes reasonable steps to keep guests and their belongings safe, but guests remain responsible for their own safety and possessions, and we can't accept responsibility for items lost on the premises or in the car park.

Bathrooms

Please put nothing down the toilet except toilet paper. Use the bins provided for everything else, and the sanitary bags for sanitary products.

Arms and ammunition

Arms and ammunition are not allowed on the premises.

Gratuity

Please don't tip staff individually. If you'd like to show your appreciation, the gratuity box is on the desk.

Lost property

We're happy to return anything left behind after you leave; postage and packing are charged.

Damage and loss

Guests are liable for any loss, damage or personal injury they cause or incur at the Bungalow. The cost of any damage is deducted from your security deposit; if it is more than the deposit, we will recover the difference at actual cost.
We don't normally charge for small breakages, but we may charge for repair or replacement if the damage is significant, or for missing items.
Lost keys to the front door or a room are charged at the cost of replacement. If you take a key home by accident, please let us know and post it back as soon as you can.

Force majeure

The Bungalow management cannot be held liable for disruption caused by circumstances beyond our control, including:

• Interruptions to electricity, water or sewage services

• Industrial action, civil unrest or criminal activity

• Fire, flooding, extreme weather or other force majeure events

• Failure of appliances or equipment

We will always do our best to keep any disruption and discomfort to a minimum.

Environmental policy

We look after the house and the hill it sits on, and we'd be grateful for your help:

• Switch off lights when you don't need them

• Turn taps off after use

• Use only the linen and towels you need

• We sort recyclable rubbish from the rooms — paper, plastic, metal and glass

Thank you for your understanding and co-operation.

The Puliyadi Family
The Dunnottar Bungalow